Job Title: Hard Services Technical Manager
Location: Royal Borough of Kensington and Chelsea
Department: Facilities Management
Reports to: Facilities Management Lead
Contract: 3 month rolling- 37 hours a week
Rate: £450 p/d Inside IR35
 
Job Purpose:
The Hard Services Technical Manager is responsible for overseeing the operational elements of Hard Services contracts to ensure compliance with all contract requirements. This role ensures that service delivery by service providers is effective, efficient, and cost-effective while maintaining a strong focus on health and safety standards. The Technical Manager coordinates with internal stakeholders, business users, and customers to ensure high-quality service delivery and contributes to the development of property management strategies.

Key Responsibilities:

·Contract Management:
Oversee and monitor the operational elements of Hard Services contracts to ensure full compliance with contract requirements. Ensure that services are delivered in an effective, efficient, and cost-effective manner.

·Service Delivery Monitoring:
Act as the technical point of contact for service providers to resolve escalated issues and complaints, providing technical advice as needed. Support service providers in taking corrective actions to ensure continuous improvement.

·Health and Safety Compliance:
Ensure that services are delivered safely by monitoring and reviewing competencies, implementing safe work processes, and complying with health and safety regulations to maintain a safe working environment.

·Auditing and Reporting:
Conduct regular audits of buildings and service delivery processes to identify and rectify issues. Provide regular service reports to relevant stakeholders, keeping them informed about service performance and highlighting areas for improvement.

·Maintenance and Repair Coordination:
Support the planning, coordination, and delivery of reactive technical maintenance for buildings. Ensure timely and effective delivery of disruptive works and repairs, with clear communication to stakeholders.

·Performance Management:
Develop and implement contractor performance management strategies. Regularly monitor operational performance, progress action plans, and manage risks to meet service standards, remediate service failures, and mitigate risks.

·Asset and Maintenance Management:
Review and monitor asset registers, maintenance programs, and risk assessments to ensure accurate records are maintained for effective maintenance and operation.

·Policy Development:
Develop and implement policies and procedures for Operational Property and Facilities Management to ensure compliance with relevant health and safety regulations, building standards, and other statutory requirements.

·Budget Oversight:
Monitor the Hard FM contracts budget to ensure services remain within financial constraints and provide value for money. Negotiate with contractors and suppliers to ensure cost-effective service delivery.

·Stakeholder Liaison:
Liaise with other departments and external contractors to ensure effective service delivery, policy compliance, and implementation of Council governance.

·Continuous Improvement:
Monitor and report on operational performance, identify systemic issues, and implement solutions to improve service delivery.

Qualifications & Experience:
·Essential:
oRelevant certification in Facilities Management Engineering or Occupational Health and Safety (NEBOSH, IOSH, or equivalent).
oExperience in managing hard services contracts, including mechanical, electrical, fabric, and minor works.
oKnowledge of building maintenance practices, standards, and regulations.
oStrong understanding of health and safety regulations and procedures.
oProficiency in technical aspects of hard services.
oExperience in managing projects related to building maintenance, repairs, and upgrades.
oStrong communication skills, with the ability to clearly convey technical information.
oExperience negotiating with contractors and suppliers.

·Desirable:
oExperience in local government facilities management.
oKnowledge of procurement strategies for service delivery.

Values & Behaviours:
The Hard Services Technical Manager must demonstrate the Royal Borough of Kensington and Chelsea's core values:
·Putting Communities First:
Involve and engage local communities in decision-making. Improve services through feedback from residents and stakeholders.
·Respect:
Treat others with fairness and inclusion, considering differences and ensuring all voices are heard.
·Integrity:
Demonstrate honesty, openness, and responsibility in all interactions. Communicate clearly and transparently about decisions and actions.
·Working Together:
Collaborate effectively with colleagues, contractors, and stakeholders to provide seamless services. Seek opportunities for learning, improvement, and sharing best practices.
Key Skills:
·Strong leadership and technical expertise in Hard Services operations.
·Excellent communication and interpersonal skills.
·Effective problem-solving and decision-making abilities.
·Ability to manage multiple priorities and meet deadlines.
·Strong financial and budget management skills.
·Ability to influence and negotiate with contractors and suppliers.
Working Conditions:
·Some flexibility in working hours may be required to oversee urgent projects or to liaise with stakeholders outside of standard hours.