We are currently seeking an experienced Civica Administrator to join an established team within a well-regarded organisation. This is a 6-month contract position, offering £31 per hour (Umbrella) inside IR35.

The role requires two days on-site

Key Responsibilities
·Support the administration of the Civica CX Housing Management System, assisting in the development and implementation of new functionalities to improve housing service delivery.
·Provide first-line support to end-users, investigating and resolving system issues efficiently.
·Assist in coordinating system enhancements, training needs assessments, and rollout of new functionalities.
·Maintain security profiles and ensure data integrity and compliance with data protection regulations.
·Conduct functional testing and user acceptance testing (UAT), producing procedure guides to support system users.
·Work autonomously to troubleshoot technical issues, manage tickets, and deliver user support effectively.

About You
·Proven experience working with Civica CX or similar housing management systems.
·Strong user support, training, and ticket management experience.
·Ability to work independently, self-motivated, and able to manage multiple tasks effectively.
·Excellent problem-solving and communication skills.
·Previous experience in the housing sector or local government is desirable.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.