We're looking for a proactive and skilled Performance Improvement & Insight Officer to join a forward-thinking local authority's housing service. This is a key role within the newly established Business Insight and Improvement team, designed to help drive service transformation and ensure the council delivers excellent housing outcomes for residents.

You'll be responsible for embedding a performance culture across the service by analysing performance data, identifying improvement opportunities, and supporting strategic decision-making with high-quality insight.

Key Responsibilities
·Deliver the housing service's performance framework, ensuring robust monitoring and reporting across key indicators.
·Provide data-led insight to support business planning, regulatory compliance, service transformation, and resident engagement.
·Work closely with service managers to support continuous improvement and improve outcomes.
·Produce reports, dashboards and analysis to identify trends and highlight areas for improvement.
·Support the effective delivery of complaints resolution, policy development, and service evaluation.
·Lead on projects that enhance resident experience and operational efficiency.

About You
·You bring experience working in a performance, improvement, or insight role, ideally within housing or public services.
·You're comfortable managing large datasets, producing performance reports, and driving service improvement through data and feedback.
·You have a strategic mindset with the ability to interpret data and apply it to policy and practice.
·You're confident engaging with a range of stakeholders and influencing change across teams.
·You're proactive, highly organised and passionate about delivering better services for residents.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.