Resident Services Operational Manager

Carrington West is seeking a skilled and knowledgeable Resident Services Operational Manager to lead and enhance housing services across a diverse portfolio. This role is ideal for someone with a strong background in housing management, a passion for community engagement, and the expertise to drive operational excellence.
 
The Role
·To implement, develop and monitor all front line operational actions of Resident Services generating a positive transformation of the living environment within mixed tenure housing estates.
·Ensure that all tenancy and leasehold services are delivered effectively, meeting the needs of residents and complying with relevant regulations.
·Sustain diverse and cohesive communities that provides additional care to the more dependant and vulnerable.
·Regularly review and refine operational processes to improve efficiency and effectiveness, staying ahead of industry trends and challenges.
·To provide customer focused leadership that encourages community involvement, engagement and activities within estates.
 
·Management of one of five operational teams containing the service discipline of: - - Income Management & Debt Recovery
 
The Ideal Candidate
·In-depth understanding of tenancy and leasehold services, income management, estate management, and sheltered housing support.
·A relevant housing or management qualification (CIH/IRPM) is desirable but not essential
·Experience in promoting resident involvement in community activities and decision-making processes, enhancing the sense of community and resident satisfaction.
·Familiarity with relevant housing legislation, compliance standards, and best practices within the sector.
·A track record of successfully managing and developing teams in a housing or similar environment
·Experience in overseeing the operational aspects of housing services, ensuring they are delivered efficiently, effectively, and in line with organisational objectives.
·Proficiency in managing budgets and financial planning, ensuring resources are utilised effectively while maintaining high service standards.
 
***Candidates must have the right to work in the UK to be considered for this role***

What you need to do now: 
If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW 
FOOTNOTE:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
 
Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market.
 
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us.